New West Coast expansion to Phoenix, AZ

Hearken International now serves both coasts from Orlando, FL and the new Phoenix, AZ location!

High Tech - Low Connect World

You know the feeling of going through your favorite #@!*Mart line. The clerk never looks up, the scanner is beeping madness, you get pressured to fill out a credit card application, and the transaction is completed as the key pad demands your money. You were checking out, but the employee beat you to it. Employee dis connect is costing US businesses around $300 billion per year. And people are losing their jobs to soft-spoken self-service machines.

As people become more high tech, face-to-face communication skills can weaken. Ever leave a voice mail to deliver news that you didn't really want to deal with? Ducking out of tough communications, or even everyday interactions, can come back to smack businesses in the bottom line.

Companies that have staying power know that their equity is wisely invested in their people. It's commonly accepted that employees must be taught how to use the equipment provided or how to execute management strategies. Yet, people are far more complex than equipment. They need communication training to take advantage of everyday interactions that will satisfy the customers the marketing department worked so hard to bring in the door.

Personal interaction skills are required to increase sales, prevent mistakes, apply the cutting edge to competition, and stay safe on the job. That is why Fortune 500 companies identified listening as the #1 most important training skill for business success and influence. Have your people been trained? Call the Listening Dr.